Windows Phone 8 doesn’t support playback of purchased Xbox Video media

To say the re-launch of Zune Music and Video as Xbox Music and Video has been smooth for some consumers would certainly raise some eyebrows around Windows Phone Cardinal. Since day one we have had numerous complaints over incompatibles and items that need re-purchasing.

I area for which nosotros can verify ourselves as a problem is that of Xbox Video, where as far every bit we tin tell, it is not possible to transfer your purchases to your shiny new Windows Phone 8 device. We spent a good hr or two yesterday fidgeting around with various setups and failed on each one. We're sure many, many other people have and volition do the aforementioned—after all, according to Microsoft it's "three screens and a cloud", right?

Wrong...

Copying to Windows Phone 8 of recently purchased Xbox Video content fails

Microsoft has now flat out stated that rented or purchased video content via Xbox Video is just not supported in Windows Phone 8. The info is published on their Windows Phone viii knowledge base and only confirms what many of us have been trying for weeks now:

"Windows Telephone viii does not currently back up playback of rented or purchased content from the Xbox Video Store. If you lot'd like to meet this feature added, you can go to the Windows Phone Feature Suggestions website and make requests for time to come releases."

And so though we purchased Bulldoze (2011) from Zune Video and merely the other day Warrior (2011) via Xbox Video, as of now there is zero chance that those videos will play on our Nokia Lumia 920 or HTC 8X—it'south just not possible. That's right, even your older Zune Videos that you purchased are useless on Windows Phone 8. (Nosotros could even point out how Zune Videos can't be re-downloaded to Windows 8 devices via Xbox Video. You lot need to use Zune Desktop, which is fine except when y'all accept the Surface RT and yous can't. Merely that's just adding salt to the wound, no?)

This despite the fact that when you purchase those items, y'all are explicitly told y'all at present own a license to play them on your Windows Telephone. Technically nosotros guess that'southward truthful if you have an older telephone but not their new mobile Os, Windows Phone 8.

Fail: Older Zune Video content (manually copied) won't play on Windows Phone 8 either

Unremarkably we endeavor to be more forgiving of Microsoft, acknowledging how "these things take fourth dimension" and Windows Telephone is a work in progress. But nosotros have our limits too and nosotros find this glaring hole in the Xbox Video service to exist unacceptable, peculiarly if you're upgrading.

Microsoft, we don't say this oft effectually here but practice something well-nigh this and exercise something fast (including refunds for purchase content). This is embarrassing.

Source: Microsoft; via Windows Phone Central Forums

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